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Privacy policy

General information

1.1. This Privacy Policy sets out the rules for processing personal data and the use of cookies within the following websites:

further collectively referred to as the „Service”.

1.2. The controller of the Users' personal data in the Service is:

Patrol Group Limited Liability Company Limited Partnership with Shares 

2 Koszutki Street

30-694 Kraków

NIP: 6793082839

REGON: 122593089

KRS: 0000424003

continue as „Administrator”.

1.3. In matters concerning the processing of personal data, you can contact the Controller:

  • By post: ul. Koszutki 2, 30-694 Kraków
  • e-mail: wielun@patrolgroup.com
  • Telephone: +48 12 376 45 51

1.4. If the Administrator appoints a Data Protection Officer, their contact details will be published on the Service or in an updated version of this Policy.

1.5. The privacy policy fulfils the information obligation resulting from Articles 13 and 14 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

2. Scope of the Policy

The policy applies to all activities related to the processing of personal data of Users of the Service.

2.2. This applies in particular to situations where the user:

  • browses the Service's web pages,
  • use contact forms,
  • I am contacting the Administrator electronically,
  • Agrees to the use of cookies.

3. Purposes and legal grounds for data processing

The administrator processes personal data for the following purposes:

3.1. Handling queries and user contact

In the event of contact via the form or email, the Administrator processes data for the purpose of responding to enquiries. The scope of data may include:

  • Full name or company name,
  • email address,
  • telephone number,
  • Message content.

Legal basis:

  • Article 6(1)(f) GDPR – the legitimate interests of the Controller consisting in conducting correspondence,
  • Article 6(1)(b) GDPR in cases where contact concerns the conclusion or performance of a contract.

3.2. Analysis of Website Traffic and Functionality

The Administrator may process data concerning the use of the Service for the purpose of:

  • website traffic analysis,
  • improvement of the Service's functioning,
  • ensuring the security of IT systems.

The scope of the data may include, but is not limited to:

  • IP address,
  • cookie identifiers,
  • user device information,
  • Service activity data.

Legal basis:

  • Art. 6(1)(f) GDPR – Legitimate interests of the Controller,
  • Article 6(1)(a) of the GDPR – user consent for the use of analytical cookies.

3.3. Marketing of its own products and services

The administrator may conduct marketing activities concerning their own business. This may include, among other things:

  • analysis of user activity on the Service,
  • matching marketing content.

Legal basis:

  • Art. 6(1)(a) GDPR – user consent for the use of marketing cookies,
  • Art. 6(1)(f) GDPR – the Controller's legitimate interest consisting of marketing its own products.

4. Data source

Personal data may be obtained:

  • directly from the user via contact forms or correspondence,
  • automatically in connection with your use of the Service (e.g. via cookies or server logs).

5. Data recipients

Personal data may be transferred to entities cooperating with the Controller, in particular:

  • to hosting service providers,
  • to IT system suppliers,
  • to suppliers of analytical and marketing tools,
  • legal offices and advisors,
  • to entities providing accounting services.

These entities process data solely on the basis of an agreement with the Controller and in accordance with its instructions.

6. Transfer of data outside the European Economic Area

In connection with the use of technology providers' tools (e.g. Google or Meta), data may be transferred to third countries, in particular to the United States. Data transfers take place on the basis of mechanisms permitted by GDPR, in particular:

  • decision of the European Commission finding an adequate level of data protection,
  • standard contractual clauses approved by the European Commission,
  • other instruments provided for in Article 46 GDPR.

7. Data retention period

Personal data is stored for the period necessary to fulfil the purpose for which it is processed. In particular:

  • correspondence data – for the duration of contact, and for the period necessary for the pursuit or defence of claims,
  • analytical data – in accordance with cookie settings,
  • marketing data – until consent is withdrawn or an objection is raised.

8. Rights of data subjects

The data subject has the right to:

  • data access,
  • corrections to data,
  • data removal,
  • processing limitations,
  • data portability,
  • to object to the processing,
  • withdrawal of consent at any time.

To exercise your rights, you can contact the Administrator. The data subject also has the right to lodge a complaint with the President of the Personal Data Protection Office.

9. Profiling

The administrator may use user data for profiling for marketing purposes, which include in particular tailoring advertising content. Profiling does not lead to decisions being made about the user that produce legal effects or similarly significantly affect their situation.

10. Data security

The administrator implements appropriate technical and organisational measures to ensure the protection of personal data being processed, in particular:

  • data transmission encryption (SSL/TLS),
  • access control to systems,
  • IT infrastructure security,
  • Regular system updates.

11. Server logs

When using the Service, technical data concerning the connection may be automatically saved, in particular:

  • IP address,
  • date and time of query,
  • The URL of the requested page,
  • Browser and operating system information.

This data is used solely to ensure the security and proper functioning of the Service.

12. Contact Forms

The service allows you to submit enquiries using contact forms. The data provided in the form is processed exclusively for the purpose of handling your enquiry and providing a response.

13. Cookies

The service uses cookies and similar technologies. Cookies are used for the purpose of:

  • to ensure the website functions correctly,
  • Service traffic analysis,
  • carrying out marketing activities.

Cookies can be:

  • session – removed after closing the browser,
  • Durable – stored for a specified period.

Users can manage cookie settings through their browser settings or via the consent management tool available on the Website.

14. Analytical and marketing tools

The service may use tools provided by third parties, in particular:

  • Google Analytics,
  • Google Ads,
  • Meta (Facebook) Pixel.

These tools enable the analysis of traffic on the Service and the implementation of marketing activities.

15. Privacy Policy Changes

The privacy policy may be updated, in particular in the event of:

  • changes to the law,
  • technological changes,
  • changes to the way the Service operates.

The current version of the Policy is published on the Service.

16. Final Provisions

The privacy policy is for informational purposes and has been prepared to fulfil the obligations arising from personal data protection regulations. In matters not covered herein, the provisions of GDPR and other applicable legal provisions shall apply.